Change of mind
You can return the kit within 30 days of delivery if you change your mind, the kit is unused, and it is still in its original case and packaging. You pay the return postage.
Email hello@horseneb.com.au with your order number before you post it, so we know it is on the way.
Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Email hello@horseneb.com.au with your order number if something is wrong with the kit. If the kit is faulty, we pay the return postage. These guarantees sit alongside the 30-day change-of-mind return.